Every day presses a different note, and strums a new chord.
The world has turned and left me here
Just where I was before you appeared.
And in your place an empty space
Has filled the void behind my face.
People come and go in your life. The types of people who make a tremendous impact on your life are usually the ones that don’t stick around too long. Maybe they disappeared because of something you shouldn’t have done or said; maybe that’s the impact – Learning a hard lesson. Continue reading ‘The World Has Turned and Left Me Here’
I spend a good majority of my day explaining boundaries to my customers. The vast majority of those that call in for web hosting support, have no idea that there is a difference between building a website, hosting a website and sending an email. Because of this, I get asked a lot of questions that I should have learned to expect by now, but still astonish me. When a customer asks me to make some new installation of a third party e-commerce solution look like the rest of their site, I should learn to not only say “That is not within our realm of support”, but also educate them as to why their question is a farce.
When I first started building websites, over 10 years ago, the internet was not the place it is now. Back then, in order to build a decent website I copied someone else’s website, learned what they did to make it cool and would then deposit some of those elements into my own. Before too long I would end up with a tapestry of patchwork and cross stitching that I could call mine. This forced me to always learn more, evolve my design style, and mature in graphical development. 10 years later, and I am still learning, but I am also now teaching.
Fast forwarding to 2006: Everyone wants a website, and wants it NOW! People do not want to learn how to create. Today’s internet market is composed of consumers, not customers. These people expect to have exactly what they need ready to go, as if we were some sort of psychic fast food chain with their anticipated meals being warmed under a heat lamp. There are two problems with this. The first problem is that nothing is ever exactly what is needed. There is always going to be a missing tomato, or too many onions. The second problem is that even if you do get a product close to what you ordered, it doesn’t change the quality of said product, or the fact that you only spent $3.95 and had it handed to you through the drive through window.
How does one offer this type of education to a customer while sounding sincere and empathetic? I am not sure there is a way, so for now I guess the best way is to simply add the phrase “Please contact the developer of this product for any additional support and configuration”.
How far are we going to digress in the name of convenience?
It’s been kind of a rough month for me. I have been going through a lot of personal issues that have absorbed most of my time. Because I am a glutton for punishment I have also quit smoking. This is not the first time I have quit, but with God’s help it will certainly be the last.
I have noticed an increase in my agitation towards everything and everyone. Mainly my frustration has been coming from my customer’s at work. I have been in the customer service industry for quite some time, but the last 3 weeks have been hellish. I have had no compassion or patience lately. I hate thinking that this is a result from my quitting smoking, but I believe this to be true.
Have I really become so dependent on nicotine that I need it in order to function properly? I think so. Since I am being so cynical I would like to point out a recent observation. This may make me feel a little better, or much worse. Either way, I almost care.
If you are going to pay someone for a product or service, it is best to understand the product or service you are purchasing. When you buy a car from the car dealership you spend thousands of dollars, yet you should never expect them to teach you how to drive. It is assumed by the Car dealership before you purchase a car that you know how to drive (They also make sure you have a drivers license, which is a good idea – more on that real soon). Buying web hosting is the same. We will help you as much as we can, however we will not help you build a website. It is assumed by us that when you purchase web hosting that you already know what domains, email addresses and FTP Clients are. Maybe we should also check for web design licenses before we allow customers to sign up.
I need some sleep. When I get home tonight I am going to fall asleep while watching Mythbusters. If I am lucky it will include a myth that involves blowing something up and causing a huge fire in the sky.